Shipping Policy

Order Processing

• All orders are processed within 1-3 business days after payment confirmation.
• Orders are not shipped or delivered on weekends or holidays.
• In case of high order volume, shipments may be delayed slightly. We will notify you via email or SMS if there is a significant delay.

Shipping Charges

• Shipping charges are calculated at checkout based on your location and the total weight of the order.
• Free shipping may be available on selected products or during specific promotional offers.

Delivery Time

• Estimated delivery time is 3-7 business days within India.
• Please note that delivery times may vary depending on your specific location and courier service availability.

Shipment Tracking

• Once your order has been dispatched, you will receive a tracking ID via SMS and email.
• You can track your shipment in real-time using the provided tracking link.

Delivery Issues

• If your order is delayed, lost, or received in a damaged condition during transit, please contact us immediately at support@cerealswale.com.
• We will coordinate with our courier partners to resolve the issue as quickly as possible.

Incorrect Address

• Please ensure that your shipping address is accurate and complete at the time of checkout.
• CATALYST SERVICE PRIVATE LIMITED is not responsible for orders delivered to incorrect addresses provided by the customer.

Partial Shipments

• In some cases, your order may be shipped in multiple packages depending on product availability and warehouse locations.

Changes & Cancellations

• Orders can be modified or canceled within 12-24 hours of placement.
• Once an order has been shipped, it cannot be canceled and must follow our standard return process.

Contact Us

If you have any questions regarding your shipping or delivery, please feel free to reach out to us: