Refund Policy

Thank you for shopping with CATALYST SERVICE PRIVATE LIMITED, your trusted online partner for agricultural and cereal products. We want you to be fully satisfied with every purchase you make from our website https://www.cerealswale.com/.

If you are not completely happy with your order, please review our return and refund policy below.

1. Returns Eligibility

We accept returns under the following conditions:

• The product is defective, damaged, or not as described.
• The return request is raised within 5-7 days of delivery.
• The product must be unused, undamaged, and in its original packaging.
• Items not meeting these conditions may not be eligible for a return or refund.

2. Non-Returnable Items

For safety and hygiene reasons, certain agricultural items cannot be returned unless received in a damaged or defective condition.

3. Return Process

To initiate a return:

1. Contact our customer support at support@cerealswale.com or call +91-2231430562 within 5-7 days of receiving your order.
2. Provide your Order ID, reason for return, and clear images of the product if damaged/defective.
3. Our team will verify your request and guide you through the return pickup or shipping process.
4. Please do not ship any product back without receiving a confirmation from our support team.

4. Refund Process

Once your returned item is received and inspected:

• Refunds will be processed within 24-48 hours to your original payment method.
• In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI after verification.
• Shipping charges if any are non-refundable, except in cases where the product is defective or wrongly delivered.

5. Replacement Policy

If your product is found defective or damaged, we may offer a replacement instead of a refund, depending on product availability. If a replacement is not available, a full refund will be issued.

6. Order Cancellation

• Orders can be cancelled before dispatch by contacting our customer service team.
• Once shipped, orders cannot be cancelled and must follow the standard return process.

7. Contact Us

For any questions, return requests, or refund-related assistance, please contact:

8. Policy Updates

CATALYST SERVICE PRIVATE LIMITED reserves the right to modify or update this Return & Refund Policy at any time. All changes will be reflected on this page. We encourage you to check this page periodically for the latest information.